Remote Support for the entire world
Our PLC remote services for the entire world offers us the ability to connect to your equipment without leaving our office. This eliminates the need for travel time, which often results in near INSTANT response. At PLC Paramedics, we understand the importance of having reliable and efficient automation systems. That’s why we offer our PLC Remote Support services. Our team of experts provides fast response support, ensuring that your systems are always running smoothly and efficiently. With our remote support package, you can rest assured that your systems are always in good hands. Contact us today to learn more about our PLC Remote Support services and how we can help keep your systems running at peak performance.
1. How does Remote Support Work?
Depending on the amount of equipment you have, and the way you want us to connect, we will develop a strategy that will best serve your needs. Options are available to connect through a wired (Cat5) connection, Wireless (WIFI) connection, or a cellular connection. Cellular requires no connection to your existing network (which makes most IT people happy).
2. What is the Cost?
Once we develop the connection, we will provide you with a quote for the one-time cost of the equipment and installation required to support you remotely. After that, each remote service call has a one-hour minimum at the applicable rate: Emergency Service $240/hr ($240 minimum) or Scheduled Service $160/hr ($160 minimum).
3. How do I initiate Remote Support?
Once the equipment is in place and you need support, you simply contact us and we will have someone connect to your equipment. Remote Support requires someone from your facility to be at the machine the entire time, talking to our Technician to provide feedback of the system status.
4. What if I need more information?
Email us at Info@PLCparamedics.com or call (text) us at 410-457-4577 for additional information regarding our remote services.
Frequently asked questions
Can you fix a PLC fault remotely?
Yes, once a remote connection is in place. Our technician connects to your equipment from our office, so there is no travel time, which often results in a near-instant response. If the fault needs hands on the equipment, we dispatch a technician to your site, usually the same day or next day.
How do you connect to our machines, and do you need our plant network?
We plan the connection around the equipment you have and the way you want us to connect. It can be a wired (Cat5), wireless (Wi-Fi) or cellular connection. A cellular connection needs no connection to your existing network.
Do we have to use remote support every month?
No. There is no monthly requirement to use a service call. When you need support, you contact us and a technician connects to your equipment.
Does someone from our plant need to be at the machine?
Yes. Someone from your facility must be at the machine the entire time, talking to our technician and telling them what the system is doing.