Emergency Service – Onsite Automation Repair Services in the United States
This is the traditional support that most people are familiar with. YOU Call. WE come. When your equipment breaks down, you pick up the phone and call us. We dispatch a technician the same or next day to your site located in the United States with our emergency PLC repair service. Our PLC technicians have vast experience in tackling various PLC support emergencies, making our company one that you can trust.
1. How does Emergency Service Work?
When you have an equipment breakdown you call us at 410-457-4577. We discuss your particular situation and dispatch someone to your site ASAP, usually the same day or next day.
2. How is Emergency Service defined?
Emergency Service is defined as service performed with less than (2) business days notice, or outside of normal business hours (Monday – Friday 7 am – 4 pm EST). Emergency Service takes priority over Scheduled Service due to its urgency and may cause Scheduled Service to be rescheduled.
3. How much does Emergency Service Cost?
The cost for emergency service $240/hour, Portal to Portal, with a 4 hour minimum ($960) plus travel expenses.
4. What happens if we fix it before you get here?
If you repair your own problem and call us before someone has been dispatched, there will be no charge. If someone has already been dispatched when you cancel, you will be charged for two hours ($480) or actual travel time incurred whichever is greater.
5. What if I need more information?
Email us at Info@PLCparamedics.com or call (text) us at 410-457-4577 for additional information about our emergency PLC repair services that reach anywhere in the United States.
PLC Support
We currently carry over 200 different versions of programming software and more than 100 programming cables that are all ready to go at a moment’s notice to support your system. Our PLC repair technicians have experience with many different PLC and HMI platforms from the newest controllers to ones that are 20 to 30 years old. We have the test tools required to get to the root of your problem and determine how to get you back on track quickly. We troubleshoot and diagnose your control system problems on-site, and in many cases, we’re able to get you up and running on the first visit.
Don’t wait until your systems are down to Contact Us. Call us for a quick but informative description of our services and our 15-minute response guarantee during business hours. We’ll be there when you need us.
Frequently asked questions
How fast will you respond when our machine is down?
During business hours, you get a response within 15 minutes when you call, text or email us with an emergency. It is a guarantee on response time, not on how long the repair takes.
When will a technician be on site?
Usually the same day or next day. We typically reach any site between Washington, DC and New York City by the next business day. Beyond that, we travel anywhere when you pay for our time and travel expenses.
Do you work on weekends?
Yes. We staff one or two technicians on Saturdays and Sundays.
What should we have ready when we call?
Four answers: the make and model from the controller's or screen's label (a phone photo works), when the machine last ran right, what changed, and what you have tried. Also tell us if there is a copy of the program, and where it is.